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23.1.1.9 How to Report MyODBC Problems or Bugs
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If you encounter difficulties or problems with MyODBC, you should start
by making a log file from the `ODBC Manager' (the log you get when
requesting logs from `ODBC ADMIN') and MyODBC. The procedure for doing
this is described in myodbc-trace.
Check the MyODBC trace file to find out what could be wrong. You should
be able to determine what statements were issued by searching for the
string `>mysql_real_query' in the `myodbc.log' file.
You should also try issuing the statements from the `mysql' client
program or from `admndemo'. This helps you determine whether the error
is in MyODBC or MySQL.
If you find out something is wrong, please only send the relevant rows
(maximum 40 rows) to the `myodbc' mailing list. See
mailing-lists. Please never send the whole MyODBC or ODBC log file!
If you are unable to find out what's wrong, the last option is to
create an archive in `tar' or Zip format that contains a MyODBC trace
file, the ODBC log file, and a `README' file that explains the problem.
You can send this to `ftp://ftp.mysql.com/pub/mysql/upload/'. Only we at
MySQL AB has access to the files you upload, and we are very discreet
with the data.
If you can create a program that also demonstrates the problem, please
include it in the archive as well.
If the program works with some other SQL server, you should include an
ODBC log file where you do exactly the same thing in the other SQL
server.
Remember that the more information you can supply to us, the more
likely it is that we can fix the problem.
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